Terms of Service

By accessing or using DepositHawk at deposithawk.com (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

DepositHawk provides legal information tools based on publicly available statutes and state housing code data. THE SERVICE DOES NOT CONSTITUTE LEGAL ADVICE.

DepositHawk is not a law firm. No attorney-client relationship is created between you and DepositHawk by your use of this Service. No attorney-client relationship is created at any time, for any reason.

Generated documents — including demand letters, filing guides, and evidence checklists — are based on publicly available legal information and are provided for informational purposes only. These documents are not reviewed by licensed legal professionals and may not be appropriate for your specific situation.

The accuracy of legal information depends on current state statutes, which change frequently. Users should independently verify all information against current law before relying on or acting upon it.

If you require legal advice or representation, consult a licensed attorney in your jurisdiction.

You are solely responsible for reviewing all generated documents — including demand letters, filing guides, and evidence checklists — before using, sending, or filing them. DepositHawk makes no representation that any generated document is complete, accurate, or appropriate for your specific circumstances.

DepositHawk is not responsible for any outcome — including unfavorable judgments, missed deadlines, dismissed claims, or landlord responses — arising from your use of documents generated by the Service. You use all generated documents at your own risk.

You agree not to misrepresent the source of generated documents or to submit documents containing information you know to be false.

Most DepositHawk products — every demand letter, kit, guide and review — are one-time purchases that grant immediate access to the corresponding generated documents. They carry no subscription and no auto-renewal. Payments are processed by Stripe, Inc. DepositHawk does not store your payment card information.

Annual Deposit Shield is a subscription. It is one of two exceptions to the paragraph above. Renews yearly at $39. Cancel anytime — takes two clicks. We email you before every renewal. The renewal notice goes to the email address you paid with, and cancellation runs through Stripe’s billing portal from your own membership page — no account, and no need to contact us. Cancel any time; a cancellation ends the next charge and the member keeps everything through the period already paid for. Tell us within 30 days of a renewal charge you did not want and that renewal is refunded in full.

Landlord Toolkit annual updates is a subscription. It is the other exception, and it is optional — the Landlord Notice Toolkit itself is a one-time purchase that does not renew and does not expire. Auto-renews at $19 a year. Two clicks cancels it, any time. We'll email you before the card is ever charged again. The renewal notice goes to the email address you paid with, and cancellation runs through Stripe’s billing portal from your own toolkit page — no account, and no need to contact us. Cancel any time; a cancellation ends the next charge and the toolkit you already bought stays yours permanently. Tell us within 30 days of a renewal charge you did not want and that renewal is refunded in full.

Statute-accuracy guarantee. If your letter doesn't cite your state's correct security-deposit statute and deadline, we refund you in full. This guarantee covers the statute citation and return deadline printed on your document for the state you selected. It is not a guarantee of any outcome. We do not promise that your landlord will respond, that your deposit will be returned, or that a court will rule in your favor.

If we do not deliver. If you were charged and did not receive what you purchased — a technical failure on our part, a document that never reached you, or a certified mailing that was never placed — contact us at support@deposithawk.com within 7 days of your purchase and we will refund you in full.

If a certified mailing runs late. When we mail a letter for you, we mail it and email you the tracking number within 5 business days of the mailing order (for the letter + certified mail bundle, that is when you click finalize & mail). Business days are Monday through Friday, not counting federal holidays. If we can’t, we email you before that deadline with a new date and a link to cancel the mailing for a full refund of what you paid for that order. If you don’t cancel, we mail it by the new date. If we miss the new date too, we cancel the mailing, refund what you paid for that order in full, and email you to say so.

Eviction Response Kit. If the Eviction Response Kit is not the right fit for your situation, reply to your receipt and we’ll refund you, no questions asked.

Refunds are issued to the original payment method through Stripe.

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in that policy.

Legal data provided by DepositHawk is based on state statutes, regulations, and housing codes as of 2026. Laws and regulations change frequently and without notice. DepositHawk does not warrant that any information provided through the Service is current, complete, or accurate at the time you access it.

DepositHawk is not responsible for any damages, penalties, or adverse outcomes resulting from your reliance on information that has since been superseded, amended, or repealed. You are responsible for verifying all legal information with current, authoritative sources before acting on it.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. DEPOSITHAWK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DEPOSITHAWK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF A SECURITY DEPOSIT, ADVERSE COURT JUDGMENTS, ATTORNEY FEES, OR ANY DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON DOCUMENTS GENERATED BY THE SERVICE, EVEN IF DEPOSITHAWK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DEPOSITHAWK’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO DEPOSITHAWK IN THE 12 MONTHS PRECEDING THE CLAIM.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. DepositHawk is operated by PromptCritical LLC, a Delaware limited liability company. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Questions about these Terms? Email us at support@deposithawk.com.